Use a safe diagnostic order
Name the exact state before changing anything
Decide whether the problem is a deposit, withdrawal, account access or order. Record only non-secret facts already visible to you: the action, approximate time, token and network where relevant, and whether the current screen says pending, processed, open or cancelled.
Check the source of truth for that state
For a crypto transfer, compare the transaction record with the address, token, network and minimum shown in the current official flow. For an order, inspect its current open or cancelled state. For access, return to the sign-in method originally used for the account.
Use the lowest-risk next action
Refresh after a confirmed deposit, inspect the receiving destination after a processed withdrawal, or cancel only an open order you no longer want. Do not make a second transfer, use a similar-looking network, or share a login code, seed phrase or private key to force a result.
Escalate with a concise evidence pack
If the documented check does not explain the problem, use official Polymarket support. Give the transaction hash, token, network and approximate amount for a transfer; describe the account or order state without sending secrets.
Identify the state→Verify the details→Choose the lowest-risk action→Escalate with evidence
Deposit, withdrawal, account and order checks
| What you see | Check first | Safe next step | Do not assume |
|---|---|---|---|
| Confirmed transfer, no balance | Current Deposit address, token, network, amount and minimum; then refresh the signed-in account. | Keep the transaction hash and contact official support if a confirmed, matching transfer remains absent. | That any confirmed on-chain transfer was sent through the correct Deposit route. |
| Transfer sent to the wrong place | Whether it went to a Deposit address or the account profile address, plus the asset and network. | Use the official recovery guidance only for the case it covers; provide the transaction hash to support when needed. | That every wrong-chain, wrong-token or wrong-address transfer can be reversed. |
| Withdrawal form or destination mismatch | Available balance, recipient address, destination token and exact network. | Stop before confirmation and obtain current guidance from the destination or official support. | That a similarly named token or network is compatible. |
| Withdrawal processed but not received | Recipient address, selected token and network against the receiving provider’s deposit details. | Trace the first transfer before creating another one. | That pressing Withdraw means the destination has already credited the asset. |
| Cannot sign in or feature is unavailable | The original Google, email or wallet sign-in route, plus current location restrictions. | Use official support for an unexplained account or restriction issue. | That changing sign-in methods or bypassing controls will restore access. |
| Order is open or cancelled | Whether it is a limit order, its filled amount, and the current market or Portfolio state. | Cancel an unwanted open remainder; inspect a market clarification before re-placing a cancelled order. | That every order should fill at the displayed price or that all cancellations have the same cause. |
When a deposit is missing
Polymarket’s deposit guidance distinguishes the address shown in the current Deposit flow from the profile address associated with the account. It also says a deposit address can differ by blockchain network and that amounts below the displayed minimum can remain pending. Begin with the transfer record: confirm that its destination, asset and network match the current deposit details, then refresh after the transaction confirms.
If the transfer is confirmed but the balance is still absent after the documented checks, retain the transaction hash, token, network and approximate amount for official support. A recovery tool can be relevant to certain misdirected transfers, but it is not evidence that a transfer will be recoverable. It is safer to stop than to send a second transaction.
When a withdrawal does not look right
The consumer withdrawal flow starts in Portfolio and asks for a recipient address, token, amount and network. That means a withdrawal problem should be diagnosed at those four fields, not by guessing why a button is unavailable. An open market position is not automatically an available withdrawal balance, and a recipient address that looks valid may still belong to the wrong account or network.
Once Polymarket shows a withdrawal as processed, compare the receiving destination’s current deposit details with the submitted address, token and network. Wait for the first route to be traced before trying again. The page does not diagnose destination-provider crediting rules or promise a timing outcome, because those are account- and route-specific.
Account and access issues
Use the sign-in method that created the account. Polymarket documents Google, email with a six-digit code, and wallet connection as distinct account routes; using a different route can lead you to a different account state rather than repair access. Never give the email code to someone claiming to be support—Polymarket warns that it can grant account access.
Access and trading availability can also be different questions. Polymarket says restrictions are based on physical location and can limit particular actions in some places. That is not a fault to work around: do not use a VPN or similar tool to bypass it. If you think a restriction is wrong, the appropriate next step is official support with a plain description of the visible message and your non-secret account context.
Open or cancelled orders
A limit order is a pending instruction, not proof of a completed trade. It waits for the chosen price and may partly fill, so check the open amount before concluding that a trade failed. Polymarket’s Help Center says open orders can be viewed below the order book or in Portfolio Open orders, where an unwanted open order can be cancelled.
There is one documented cancellation cause worth separating from a technical fault: Polymarket says a market clarification clears the order book and cancels resting orders. Read the current market information before placing the order again. If no market update explains the state, report the order and market details to official support instead of inferring a cause.
Frequently Asked Questions
Why is my Polymarket deposit not showing?
A Polymarket deposit may not show when the transfer is not yet confirmed, the wrong token or network was used, or the amount is below the current minimum. Check the transaction record, then compare its address, token, network and amount with the current Deposit flow; after confirmation, refresh the account before contacting official support with the transaction hash if the balance still does not update.
What should I do if I sent crypto to the wrong Polymarket address or network?
Do not send another transfer to compensate for it. Polymarket provides a recovery path for some incorrect transfers, but recovery depends on the receiving address, network and asset and is not guaranteed; first establish whether funds went to the Deposit address or the profile address, then use the official recovery guidance or support with the transaction hash.
Why can I not withdraw my Polymarket balance?
A Polymarket withdrawal requires a recipient address, token, amount and network in the current withdrawal form. If the form does not offer the destination you expected or will not let you confirm, do not guess a similar token or network; recheck the available balance and the receiving destination details, then ask official support about the exact form state if they still do not match.
Why is my Polymarket withdrawal not showing at the destination?
First check whether Polymarket shows the withdrawal as processed, then compare the recipient address, selected token and network with the receiving wallet or exchange. Do not submit a duplicate withdrawal while tracing the first one; if the destination details match but it has no record, use the transaction details with the receiving provider and official Polymarket support as appropriate.
What should I do if I cannot access my Polymarket account?
Return to the same Polymarket sign-in method used to create the account: Google, email with its six-digit code, or the connected wallet. Do not share a six-digit code with anyone; if normal sign-in still fails, use official support rather than trying a different account or disclosing recovery phrases, private keys or passwords.
Why is my Polymarket order still open?
A Polymarket limit order remains open until it matches at its chosen price, and it can fill only partly. Check the order below the market order book or in Portfolio Open orders, then cancel the unmatched remainder only if you no longer want it resting there.
Why was my Polymarket order cancelled?
A Polymarket order can be cancelled when a market is clarified because Polymarket says clarification clears the order book and cancels resting orders. That does not prove the reason for every cancelled order, so check the market’s current notices and order state before re-placing anything or asking official support about an unexplained cancellation.
Can a location restriction cause a Polymarket account or trading issue?
Yes. Polymarket says availability and some permissions depend on physical location, and restricted or close-only locations can limit deposits, new positions or trading. Do not use a VPN or similar tool to bypass those controls; check the current geographic restrictions and contact official support if you believe the restriction is incorrect.
Check the flow that matches your issue
Use the deposit, withdrawal and order guides to verify the current steps before escalating an account-specific problem.